Delivery

Can I get my order delivered?

Yes. Delivery is only available within Australia.

Who delivers my order?

Eat Me Allergy Free Food delivers products to your door via a third party courier. Delivery may be subject to the terms and conditions of the courier company.

Eat Me Allergy Free Food is not responsible for errors in delivery, where the delivery information provided at the time of order is incorrect.

How much will delivery cost?

A standard delivery cost of $15 applies to deliveries in Brisbane Metro, Caboolture, Logan, Gold and Sunshine Coast and Toowoomba. This cost is subject to change. For delivery to other destinations within Australia, please call 1300 4 EAT ME or email info@eatmefood.com.au.

Delivery is usually 2 working days from when orders are placed. Orders received after 6.00pm will be delivered 2 working days from the next day. All efforts will be made by Eat Me Allergy Free Food to deliver orders on time, however, from time to time, unforseen events may delay delivery. If your delivery is going to be delayed for any reason, you will be notified by email and/or telephone, and a new delivery time will be arranged.

How will my order arrive?

Orders will be delivered to the premises you nominate when placing your order. You do not need to be home to receive the order. It will be left in a location as per the instructions you provide at the time of ordering. We recommend a shaded undercover area to ensure goods are received in optimum condition.

Products are delivered in an insulated box containing dry ice (solid carbon dioxide). Caution should be used when unpacking box to avoid skin contact with dry ice.

Conditions of delivery

Products contain frozen perishable goods. All orders will require refrigeration below -18⁰C upon delivery. Please note that this is your responsibility to arrange.

The customer will bear all risk in respect of the products once they have been delivered as per your instructions. Eat Me Allergy Free Food Pty Ltd will not be responsible for any loss or deterioration which occurs subsequent to delivery (due to non-timely collection or otherwise).

Refunds

What happens if I’m not happy?

If you don’t love or meals on your first order, we will refund your order. Your feedback is important to our future product development, so please call 1300 4 EAT ME or email info@eatmefood.com.au to tell us why you are unhappy with the product and to arrange a refund.

Can I return a meal?

No. We adhere to strict food safety standards, therefore we are unable to replace a meal that you ordered by mistake. If we packed an incorrect meal, we will credit the missing meal.

Payment

Can I order and pay online?

Yes. You can order and pay for your meals online by clicking on “buy now” and following the simple instructions.

You can pay with credit card (Mastercard or Visa) via our secure payment page which is supported by Westpac Banking Corporation. 

Can I order and pay over the phone?

Yes. Orders will be accepted via 1300  EAT ME. The same terms and conditions will apply, as outlined on this page.

Credit card payment (Mastercard and Visa) will be accepted over the phone, or you can pay by direct deposit to our account or by cheque. Please call 1300 4 EAT ME to arange.

Please note that orders paid for by direct deposit or cheque will only be processed after receipt of payment has been confirmed.

Privacy

This web site is owned and operated by Eat Me Food Pty Ltd and will be referred to as "We", "our" and "us" in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this web site ("the web site"), which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site.

We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the web site. We do not make any representations about third party web sites that may be linked to the web site.

We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying an individual ("personal information"). This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

Personal Information

Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

Use of Information

Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

Disclosure

Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

Security

We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Cookies

Cookies are data that a Web site transfers to an individual's hard drive for record-keeping purposes. Cookies, which are industry standard and are used by most Web sites, including those operated by us, can facilitate a user's ongoing access to and use of a site. They allow us to customise the web site to your needs. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the Cookie feature. But you should note that Cookies may be necessary to provide you with some features of our on-line services.

Access to Information

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Links to other sites

We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.

Problems or questions

If we become aware of any ongoing concerns or problems with our web sites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us. Further Privacy Information

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's web site. http://www.privacy.gov.au/